We appreciate your support and are here to help.
If you have any questions please refer to the official MERMAIDGANG FAQ, we are always updating it with answers to important questions and information addressing popular customer concerns.
Looking to get in touch with us? Feel free to contact us at . Be sure to identify yourself and include the subject of your message in the correct fields.
Please allow us up to a week to get back to you during our busiest of times.
Frequently asked questions
What are your Shipping/Processing times?
Getting your items to you promptly is a priority to us and we are looking to expand our resources. Currently, our payment processing time is 1-3 business days. Once your payment has been sucessfully processed your order enters the order processing phase as we prepare your order for shipping. We produce in limited quanties and our processing time may be 5-7 days during busiest times.
What is your Refund/Return Policy
Due to the charitable aspect of our business, all sales made are final when shopping at Mermaidgang.com unless the order qualifies for a refund or a return. 3rd parties CANNOT initiate a refund or return on the behalf of the customer UNLESS they qualify.
Once an purchase is made on our website, the sale is final. In some cases we allow refunds for eligible customers through the refund request process. To be eligible your order must be in the processing phase (see our FAQ section regarding Shipping/Processing) and the request must be made within the grace period. The grace period for return requests is within 24 hours of making the order. If the request is made after the 24 hour grace period, the request will not be approved and the order will eventually mature to the shipping phase.
How often does MERMAIDGANG donate to charity?
We are down for the cause. MERMAIDGANG is proud to donate 50% of net proceeds to awesome organizations dedicated to saving our seas and protecting marine life. At this time, we donate to our selected organizations on a quarterly basis. We reserve the right to dictate our donation schedule and make any changes to frequency, percentage, or the organizations we support as we see fit.
How can I become an Ambassador for MERMAIDGANG?
We currently do not have an ambassador program in place. Check back for updates on how you can become an official ambassador of mermaidgang and recieve your own coupon code and more!